Warranty Information
Fortus Pilates stands behind every reformer we sell with an industry-leading warranty on all reformers.
Reformer Warranties
Our warranty has you covered from footbar to rear post. No other manufacturer matches our warranty coverage.
| Component | Warranty Period |
|---|---|
| Frame | Lifetime |
| Rails | Lifetime |
| Carriage Rollers | Lifetime |
| Footbar (excluding wrap) | Lifetime |
| Upholstery | One-Year |
| Springs | One-Year |
| Ropes, Straps, Loops | One-Year |
| All Other Components | Two-Years |
*Warranty applies only to the original purchaser only. If the reformer changes ownership, the warranty is void.
Reformer Warranty Exclusions
For all reformers, the warranty is null and void in the event of:
- Change of ownership.
- Improper assembly, maintenance, usage.
- Use for other than intended purpose.
- Exposure to elements or inadequate temperature/humidity control.
- Equipment subject to abuse, misuse, or modification.
For "Home" reformers, the warranty is also null and void in the event of:
- Use in a studio environment
Warranty Frequently Asked Questions
How do I make a warranty claim?
Contact us at
What do I do if I need replacement parts outside of the warranty period?
Contact us at
What does "Limited" mean in "Limited lifetime"?
You may see our lifetime warranties referred to in the manuals and other documentation as a "limited lifetime" warranty. The "limited" part just means that the warranty is null and void if you sell your reformer. The lifetime warranty only applies to the original owner of our reformer.